Guest Essentials,

Done Right

A Guest Application with everything you need, nothing you don’t.

250+

Hotels

20+

Top Brands

15+

Countries

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In the last 12 months

$ 5, 345, 110

Value of Orders Processed so far

269247

Reduction in In-Room Services Calls

5 min 17 s

Average session time spend by a user

What can you do with VSERVE
Optimize In-room Operations
Automate F&B Ordering
Upsell To In-house Guests
Delight Every Guest

The only solution you need

High ROI

We have a 95% retention rate. It’s a testament of the compounded return that our partner hotels enjoy with every passing month. Return also comes in form of manhours you save as a result of optimized operations.

Simple Pricing

Any number of rooms, restaurants, orders and requests, the price is and always be fixed for one property. UX and functionality upgrades and maintenance are free for lifetime for all our partners.

Fastest Support

We have the best-in-the-category support. You can expect a maximum 4-hour resolution for any service request. We provide a no-finger-lift service including menu updates. Holidays and weekends, we’re always there.

PCI GDPR Compliant

We’re IT approved software by Marriott International for APAC and have an updated PCI compliant review. Our application does not require guests’ personal information. We do not store any critical information on our servers.

Why do guests love VSERVE?

The user interface has been created within the guardrails of familiarity that the guests have. There is no learning the app, just usage with ease.

We are PCI and GDPR compliant and do not collect or store any user data on our servers. We are an IT security approved vendor by Marriott International for APAC.

Downloading an application for a short term user is a barrier of consumption. Our product ideology is to declutter the app of non-essential features and make it as effective as possible for guests.

Based on the best practices adopted from the best designers in the industry, our designs and placements speak for themselves. All our UX upgrades are also free for lifetime for all hotels.

Get Started in 3 Easy Steps

Get a demo

A 30-60 minute demo to showcase the solution and suggest what combination will work the best for your property.

Customize your app

Our team reaches out to share the details required to create the application. You sit back and wait to review and approve the details.

Launch in 2 weeks

Within 2 weeks you can get the QRs printed, teams trained, and deploy the product to live guests and start monitoring performance.

The Wizards Behind the Magic

FAQs

We integrate WhatsApp messenger and a click to call facility in the application, allowing guests to start direct conversations with your staff.

In addition to the standard reports available on our platform, we can also create customized reports upon request. These reports can help you delve deeper into understanding guest preferences, purchasing behavior, and more.

Our pricing is fairly simple and we do not charge on the basis of rooms, F&B outlets or services added. We have 3 solutions – VServe Protecht (for guest experience and F&B ordering), Feeds (an extension of VServe Protecht that is used for marketing to resident guests), and VServe Live Station (breakfast and buffet operations management software). To gain further insights into our pricing plan of each product, we invite you to schedule a demo with us. Our team will work closely with you to determine the option that will best suit your business requirements.

There’s no limit to accessing live training sessions and detailed learning materials. We can conduct a training session within 24hrs of request.

Additionally, we offer 24/7 live customer support via email, mobile and WhatsApp that covers but is not limited to menu management and content updates.

Our clients enjoy the best-in-industry service standards.

We’re in the approval process for Shiji Infrasys integration, set to be available by the end of May 2024. Additionally, Oracle Micros integration is underway and expected to be available by the first week of June.

Our platforms are PCI GDPR compliant and have been approved by Marriott International for APAC. Additionally, we undergo regular PCI compliance reviews.

Our platform adheres to industry best practices for data protection and we do not store any guest data on our servers. For further details, please visit our privacy policy page.

CONTACT US

OFFICE ADDRESS

4B/3, Palm Drive, DLF Chattarpur Farms,
New Delhi-110074

CONNECT WITH US

Phone: (+91) 93115 88834
Email: contact@viralops.com

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